For details on shipment charges and estimated delivery times, please see the Shipment Charges page.
Export and Import Restrictions
Country Restrictions
Due to the abundance of fraudulent internet transactions in this day and age, there are countries that T.E.M Australia will not export to.
Customers will find it apparent that we do not export to your country upon sign up for a new account at Pendants.com.au.
We have removed from out list of available countries any that we will not currently export to.
If you are unable to select your country of residence upon signing up for a new account, this is the most likely reason for it's absence.
We apologise for this inconvenience and if you feel this has been unjustifiably removed, please contact us via the details on our Contact Us page and we will review our decision.
Importation Duties
Duties payable on the importation of goods vary on a country by country basis.
The responsibility for the payment of these duties falls with the customer as we are unable to determine these fees prior to dispatch.
Fees are usually determined by the relevant authority in the country the goods are to be delivered to.
For further information on potential charges, please enquire with your local post office.
Other Order Specific Details
***Out of Stock***
If you see this message when you try to purchase a product from Pendants.com.au, unfortunately, as you would guess, we are out of stock for that product.
We don't want you waiting for your purchase, so the Pendants.com.au site will not allow you to purchase a product that is not currently available.
For information on when these items will become available, please contact us via the details on our Contact Us page.
Delayed Orders
If for any reason we are not able to immediately despatch your order, we will contact you within 24 hours of your order being placed to inform you of this.
Please ensure your contact details are correctly entered for your account so that we may inform you of any delays.
For details on estimated delivery times, please see the Shipment Charges page of this site.
